Quotes from pamphlet:
1. Firm belief in some quality of a person or thing
3. Confidence in
- Have faith or confidence in
- Rely on
Leadership Behaviors Associated with Building Trust
- Matches words with action
- Follows through by keeping commitments and being responsible
- Communicates effectively be demonstrating respect
- Shares information
- Addresses issues head-on
- Keeps confidences”
As we discuss these leadership qualities keep in mind the following Mission and Vision statements developed by this group:
Mission: Our Mission is to deliver high quality energy and communications products and services at the best value for rural Michigan customers.
Vision: By the year 2003, (company name) will be recognized by our customers, employees and competitors as the leader in our industry.
Since I still live in Michigan I find it curious that I’ve not heard a word about this “leader in our industry” statement.
Trust is the most important leadership quality, and in most, if not all companies, it doesn’t exist to the level it should. Specifically, for this company, there were few (not all) who could be trusted, from the board members on down.
Putting words on paper, and then not following through at the leadership level, ensured less than being a “leader in the industry”. Look at the “Behaviors associated with Building Trust”. I would say that less than 20% of management were actually considered/tried/thought important. The behavior of the leaders fit with the old 80-20 rule (From Wikipedia: The Pareto principle (also known as the 80–20 rule, the law of the vital few, and the principle of factor sparsity) states that, for many events, roughly 80% of the effects come from 20% of the causes. In other words 80% of the managers followed the old pattern, while 20% made an effort to improve their leadership abilities. Think of that principle as we continue the Leadership Behavior Model.
Next: Leadership Behavior Model
Six Leadership Qualities