Quotes from pamphlet:
“A system is a network of interdependent components that work together to try and accomplish the aim of the system.
- A system must have an aim with an emphasis on purpose.
- The aim of the system must be clear to everyone in the system.
- The aim must include plans for the future.
- Management of a system requires knowledge of the interrelationships between all the components within the system and of the people that work in it. Cross-functional collaboration is valued.
- A system must be managed. It will not manage itself.
- It is management’s job to direct the efforts of all components toward the aim of the system.
- People understand their departments’ suppliers and customers and how their departments fit into the ‘big picture’.
- Once the leader understands the system of profound knowledge he/she will perceive new meaning to life, events, numbers, and interactions between people. He/she will apply its principles and will have a basis for judgment of his/her own decisions and the transformation of organizations. The layout of profound knowledge appears in four parts:
1. Appreciation for the system
2. Knowledge about variation
3. Theory of knowledge
Leadership Behaviors Associated with Systems
- Understands that the performance of employees is covered largely by the system they work in.
- Sets an example.
- Is a good listener, yet uncompromising on the systems approach to leadership.
- Continually teaches others.
- Helps others pull away from their current practices and beliefs and helps them move to the new philosophy.
- Does not use fear as a leadership tool.
- Does not ‘shoot the messenger’.
- Understands the differences in people and understands and applies the intrinsic and extrinsic sources of motivation.”
This is a difficult behavior to understand unless you are familiar with the work of W. Edwards Deming. Deming’s, “14 Points on Total Quality Management”, are widely used, and were included in this training to encourage focusing on systems, to accomplish the aim/purpose of the system (which wasn’t happening). To learn more about Deming’s contribution to the world of “systems” visit Wikipedia who wrote extensively about his philosophy and his accomplishments.
It was included in the training to demonstrate that people working in an organization, with correct leadership, and correct systems, will be successful, as teams and consequently as a company.
Next: Leadership Behavior Model
Aftermath of the training