“The problem with many organizations, and especially the ones that are failing, is that they tend to be overmanaged and underled. They may excel in the ability to handle the daily routine, yet never question whether the routine should be done at all. There is a profound difference between management and leadership, and both are important. ‘To manage’ means ‘to bring about, to accomplish, to have charge of or responsibility for, to conduct.’ ‘Leading’ is ‘influencing, guiding in direction, course, action, opinion’ The distinction is crucial. MANAGERS ARE PEOPLE WHO DO THINGS RIGHT, AND LEADERS ARE PEOPLE WHO DO THE RIGHT THING. The difference may be summarized as activities of vision and judgment—-EFFECTIVENESS (leaders), versus activities of mastering routines—-EFFICIENCY (management).
Clarifying/reinforcing the phrase, “Leaders are people who do the right thing”.
At breakfast the other day a group of high school classmates were discussing behaviors of previous bosses. The focus of the conversation was their experiences with managers who really did not know what they, and other employees, did. How could they lead or manage them if they did not possess a basic knowledge of the job, or instincts to learn, or an interest to find out?
The personal experiences reinforced in my mind that managers are neither effective nor efficient who lack knowledge of their employees’ jobs, their needs, and wants. It takes leadership to do the right things, and knowing what their employees do is a great place to demonstrate it. For leaders, who have managers with little understanding of what their employees do, add to their list of expectations (discussed in a previous post), the need to learn.
The Strategies For Taking Charge
THE FOUR STRATEGIES